Refund and Returns Policy

Returns

Due to hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been delivered.

Returns are only accepted if you receive an item that is different from what you ordered.

Wrong Item Received

If you receive the wrong item, please contact us within 48 hours of delivery.

To process your request, you must provide:

• Your order number

• Clear photos of the item received

• Photos of the packaging

The item must be unused and in its original packaging.

Replacement Process

Once we verify that the wrong item was sent, we will:

• Arrange for collection (if applicable), or

• Provide instructions for return

• Send the correct item at no additional cost

We do not offer refunds unless the correct item is unavailable.

Non-Returnable Items

We do not accept returns for:

• Change of mind

• Incorrect shade selection

• Opened or used products

• Sale or promotional items

Please review your order carefully before completing your purchase.

Contact Us

If you believe you received the wrong item, please contact us